Currently, we just ship to the US

Shipping Method :
Orders are usually shipped method by general Shipping via post
Fast Shipping method : UPS, FedEx, and DHL.

Handling time: 1-3 working days(Monday – Friday)

general Shipping  Transit time:10-15 working days. (Monday – Friday)

Our Order cut-off Time : 6.00 PM (GMT-05:00) Eastern Standard Time (New York)

Shipping Rate:
Free Shipping All Order

Shipping Restrictions

Shipping is available within the continental U.S only. can not ship to P.O. Boxes or APO/FPO military addresses in the United States.

Shipment Notification

Once your order has shipped, we will send a shipment notification email. This email includes the carrier name, tracking number, and a delivery date. You can click the tracking number to track your package on the carrier's website.

Order Tracking

To track the status of an existing order, go to our Order Lookup page. Enter your Order Number and the email address you used when you placed your order to view the status of your order. You can find your Order Number in the Order Acknowledgement email sent after your order was placed.

 

Order Changes

Once your order has been confirmed, it cannot be changed or cancelled. If you wish to return a product, you must initiate the return process once you have received the item.

item not received

If you have successfully placed an order and still not received it while the tracking status shows it has been delivered. You want to contact the carrier to locate your luggage as once the item has been packed we have no control over it (once it has been delivered by the carrier). However, if the problems persist, please write to us at [email protected] and we will try our best to help you and solve the problem as soon as possible.

Sometimes tracking information is not available. This may be due to technical issues that prevent the tracking information from being updated in the app. In such cases, if you still cannot find your item, contact us at [email protected] and we will help you solve the problems as soon as possible.

Tax


We do not charge any additional tax.

If you have any questions about poonning.com, Feel free to contact us. We are ready to provide the best services to you.


Notice: Once your payment is completed, please inform us by phone or e-mail if any modification is needed before we dispatch your package. Otherwise, the customer will be responsible for all extra fees caused by the modification.

Customer Support:-24/7-

Email: [email protected]
Phone: +86 17398950264
Address: Shop 901, 9/F, Block A, Xintian Century Business Center, Shixia Beier Jie, Futian District,Shenzhen,Guang Dong,China.