We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at [email protected] If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at [email protected]
What is the restocking fee?
- No restocking fee
How can customers return your products?
How will customers get the return label?
The product conditions that we allow for returns?
- New and product is undamaged, unopened, unused, unaltered, and untampered
Return Shipping Fee
No cost when the product is damaged by the carrier, or defective in another way. But when the customer purchased the wrong product, it doesn't fit, or they no longer want the item, we charge Actual cost of return shipping.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If you have any questions about poonning.com, Feel free to contact us. We are ready to provide the best services to you. Customer
Our customer service hours are Monday through Friday from 8:00 am to 5:00 pm (CT).
Email: [email protected]
Phone: +86 17398950264
Address: Shop 901, 9/F, Block A, Xintian Century Business Center, Shixia Beier Jie, Futian District,Shenzhen,Guang Dong,China.